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Explore Your Rights at nova78

At nova78, our legal framework is built to be clear and straightforward — every term, policy and data-handling practice is written so you can read it without a…

Terma PerkhidmatanPolisi PrivasiSyarat AkaunHak Pengguna MalaysiaTouch 'n Go & GrabPay Terma

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Browse Our Core Policy Posture

nova78 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

nova78 operates under a jurisdiction-dependent model — what you can access is determined by the laws and regulations in your local area. For Malaysian accounts, we apply terms that align with local statutory requirements. When you deposit via Touch 'n Go, GrabPay, Boost atau FPX, each

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transaction is subject to our payment-processing terms as well as the rules of the respective payment provider. We store transaction records for the period required by applicable law, and no longer. Our terms of service govern account creation, wallet use, withdrawal processing and account suspension. We
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update these terms when our operational or legal circumstances change, and we notify you via your registered email address before changes take effect. You should check this page periodically so your understanding of the current terms stays current. If you disagree with an update, you have
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the right to close your account before the new terms apply.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN UNDANG-UNDANG

Open a Legal Query With Our Team

Our compliance and legal support team is reachable through multiple channels. Whether you want to raise a data request, dispute a term or ask about jurisdiction-specific access, we aim to respond within one working day. For Kuala Lumpur and other Malaysian regions, support is available in both Bahasa Malaysia and English.

Team online

E-mel Sokongan Undang-Undang

Send your legal or policy query directly to our compliance team via email. We acknowledge every message within 24 hours and provide a substantive reply within one working day.

Live Chat Dalam Akaun

Log in and open the live chat window to speak with our support team in real time. This channel handles policy clarifications, account-access questions and data-request submissions.

Borang Aduan Rasmi

Submit a formal complaint or data-access request through our in-app form. Every submission receives a case reference number so you can track the status of your request at any time.

AMALAN KESELAMATAN DATA

See How We Handle Your Account Data

We apply layered security measures across every account — from the moment you open one to the day you choose to close it.

Penyimpanan Data

We retain your account data only for as long as required by applicable law. Once the retention period lapses, records are securely purged from our servers and cannot be recovered or re-shared.

Polisi Kuki

Our site uses session cookies for navigation and analytics cookies to understand how pages are used. You can manage cookie preferences through the consent banner displayed on your first visit.

Keselamatan Akaun

Account access is protected by two-factor authentication and encrypted login sessions. Any suspicious login attempt triggers an automatic email alert to your registered address within seconds.

Hak Akses Data

You have the right to request a copy of all personal data we hold about you. Submit the request through the in-app form and we will deliver a structured data export within 14 calendar days.

Perubahan & Pemadaman

If any of your personal details are inaccurate, contact our support team and we will correct the record promptly. Account closure and full data deletion requests are processed within 30 days.

Kenalan Perlindungan Data

Our designated data-protection contact is reachable via the legal email channel. For jurisdiction-specific concerns — including any matter arising under Malaysian law — this contact handles escalation directly.

Switch Through Common Legal Questions

These are the questions we hear most often about our terms, data practices and account rights. If your question is not answered here, reach us through live chat or the legal email channel.

Access depends on local law and is available where local law permits. We recommend that you verify whether online account-based platforms are permitted under the laws applicable in your specific region before opening an account.

We collect identity verification data, contact details, transaction records from payment methods including Touch 'n Go, GrabPay, Boost dan FPX, and session logs. All collection is disclosed in our full privacy policy document available on this page.

Retention periods vary by data type and are governed by applicable local law. Financial transaction records are typically kept for the statutory minimum period, after which they are securely and permanently deleted from our systems.

Submit a data-access request via the in-app form or through the legal email channel. We will compile and deliver a structured export of all personal data we hold about your account within 14 calendar days of receiving the request.

Once you close your account, we initiate a deletion process for personal data that is no longer required by law. Any data we are legally obliged to retain is held securely and is not used for any operational purpose during that period.

Yes, we update our terms when legal or operational circumstances require it. You will receive advance notice by email to your registered address before any changes take effect, giving you time to review and respond accordingly.

Raise formal legal complaints or data-protection concerns through our designated data-protection contact via the legal email channel. Every complaint receives a case reference number and a substantive response within two working days.

Explore Your Rights at nova78

Open a Legal Query With Our Team

E-mel Sokongan Undang-Undang

Live Chat Dalam Akaun

Borang Aduan Rasmi

See How We Handle Your Account Data

Penyimpanan Data

Polisi Kuki

Keselamatan Akaun

Hak Akses Data

Perubahan & Pemadaman

Kenalan Perlindungan Data

Switch Through Common Legal Questions

01 Bolehkah saya mengakses nova78 dari Malaysia?

02 Apakah data peribadi yang nova78 kumpulkan?

03 Berapa lama data saya disimpan?

04 Bagaimana saya boleh meminta salinan data saya?

05 Apakah akan berlaku kepada data saya jika saya tutup akaun?

06 Adakah terma perkhidmatan nova78 boleh berubah?

07 Kepada siapa saya harus hubungi untuk aduan undang-undang?

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