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How nova78 Protects Your Personal Data

At nova78, we handle the personal data you share with us — from account registration to payment activity via Touch 'n Go, GrabPay, Boost dan FPX — with…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transactions handled securelyYour right to access and correct dataRetention periods clearly definedContact us to request changes
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HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our privacy team is reachable through three channels below. We aim to acknowledge your request within one business day and resolve it within seven, subject to verification. Requests from Kuala Lumpur and all Malaysian regions are handled under the same process.

Team online

Email Request

Send your data access or correction request to our privacy email. Include your registered account email so we can locate your records quickly and respond within one business day.

Live Chat

Open the live chat window inside your nova78 account and select the Privacy topic. Our support agents can log your request and escalate it to the privacy team within the same session.

In-App Help Centre

Navigate to Help Centre inside the nova78 app, choose Account & Privacy, and submit a written request. You will receive a ticket reference number to track progress until resolution.

KAWALAN DAN KESELAMATAN DATA

How We Keep Your Account Data Safe

Our data handling practices are built around six core commitments — covering cookies, account security, retention schedules, third-party access, your right to object, and how we respond when you ask us to…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can disable non-essential cookies in your browser at any time without losing account access.

Account Security

Passwords are stored as one-way hashes — we cannot read your password, only verify it. Two-step login verification is available and we encourage you to enable it from your account security settings.

Data Retention

Active account data is kept for as long as your account remains open. Once you close your account, personal data is purged within 30 days except where Malaysian financial regulations require us to retain transaction records longer.

Third-Party Access

Payment processors — including those handling Touch 'n Go, GrabPay, Boost dan FPX flows — receive only the data fields needed to complete or verify a transaction. No marketing partners receive your personal data.

Your Right to Object

You may object to any data processing that is not strictly necessary to run your account. Send your objection in writing via the channels listed in the contact section, and we will review it within seven business days.

Policy Change Notices

When we update this privacy policy, we post a notice on the nova78 home page and send an email to your registered address at least seven days before the change takes effect, so you have time to review it.

Your Privacy Questions Answered

Below are the questions our account holders ask most frequently about how nova78 handles personal data. If your question is not covered here, use any of the three contact channels listed above and our privacy team will respond with a specific answer.

We collect your name, email address, phone number, date of birth for eligibility verification, and the payment identifiers linked to your chosen method — Touch 'n Go, GrabPay, Boost dan FPX, or FPX. We do not collect more than is needed to operate your account.

Email our privacy team or use the in-app Help Centre and select Account & Privacy. Provide your registered email address. We will send you a structured data export within seven business days of verifying your identity.

Yes. Submit a deletion request through live chat or email. We will remove your personal data within 30 days of account closure, except where Malaysian financial regulations require us to retain transaction records for a defined period.

Only with payment processors handling your transactions — Touch 'n Go, GrabPay, Boost dan FPX, and FPX — and only the fields needed to process or verify a payment. No marketing companies or data brokers receive your information.

We use session cookies for login continuity and analytics cookies to improve page performance. Non-essential cookies can be disabled in your browser settings. Disabling them does not prevent you from logging in or using your account normally.

We notify you by email to your registered address and post a notice on the home page at least seven days before any change takes effect. You can review the updated policy and contact us with questions before it applies to your account.

Personal account data is held while your account is open and purged within 30 days of closure. Payment transaction records may be retained longer where Malaysian financial regulations specify a minimum retention period for audit or compliance purposes.

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